Employment

Assists in receiving, securing, and releasing vehicles that have been impounded for parking violations. Incumbents can accurately complete routine records and reports.

Principal Duties:

• Works customer service window to handle inquiries and transactions in the release and/or access of vehicles.
• Performs inquiries on the NCIC computer terminal.
• Performs inquiries on the branch's PC network.
• Follows written and/or oral instructions from management.
• Provides accurate information to authorized personnel regarding the status of towed vehicles using the DLMS system. Accurately update information in the DLMS system as the status of a vehicle changes.
• Conducts physical lot counts and bed checks of the lot and accurately complete the required paperwork.
• Monitors and attends front (pedestrian and vehicle) gates for security and safety purposes.
• Directs tow drivers to available spaces on lot.
• Receives TVR’s, Live stop forms, and keys from tow operators. Promptly completes the lot officer's portion of the handheld legibly and accurately. Place label/sticker on windshields of impounded vehicle with prescribed information. Upon completion, immediately forwards the file to the office for processing.
• Escorts customers to their vehicles for access and/or release purposes. Whenever necessary, removes license plates from vehicles.
• Performs mailing procedures relating to impounded vehicles.
• Files and/or distributes records and reports.
• Assists in keeping entire facility clean.
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• Works office telephone console in a professional manner.
• Transports records and/or reports, vehicles, items, officer supplies, passengers, etc. to other destinations in a PPA vehicle.
• Monitors to keep out unauthorized personnel and check for signs of forced entry or vandalism to vehicles and PPA property.
• Responds to customer inquiries and complaints in a courteous, tactful, and professional manner.
• Keeps management personnel apprised of lot/officer operations.
• Performs related work as required.
• Snow removal from impounded vehicles, and around lot walkways.

Required Knowledge, Skills, and Abilities:

• Must be able to type efficiently and in a timely manner and have some knowledge of operating computers
• Must be able to work outdoors in all weather conditions

Minimum Acceptable Training, Experience, and Education:

• High School Diploma or Equivalent
• Valid Driver’s License

Working Hours: Schedule: TBD. This position is considered essential personnel and operates 24 hours/7 days a week, 365 days a year. The Applicant must be able to work nights, weekends, and holidays. Shifts are eight hours, including a half-hour paid lunch. All employees must bid for shift assignments that are awarded based on seniority by classification date (length of time in this position).

Selection Process:

• 100% - ORAL INTERVIEW,

APPLICANTS WHO HAVE AT LEAST TEN (10) YEARS OF SERVICE WILL HAVE FOUR (4) POINTS ADDED TO THEIR TOTAL SCORE.