Philadelphia Parking Authority is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.

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Towing Supervisor
Job Code:2026-TOWING-002
Department:Towing
Employment Type:Regular Full Time
RepresentationDC 47 2186
Salary Range$62,094 - $80,749
  

General Description:

Current employees of the Philadelphia Parking Authority who have been in their current position for at least six months and have satisfactorily completed their probationary period for the position currently held, Applicants must meet the minimum requirements. Employees currently on the Excessive Use of Sick Leave list will not be considered for this position.

The objective of this position is to supervise Authority Tow Operators daily to ensure the parking regulations within The City of Philadelphia are upheld while providing a safe and efficient working environment.

Principal Duties:

  • Supervise Tow Operators daily to ensure shift runs in a safe and efficient manner.
  • Assist with daily staffing levels based on workload requirements.
  • Monitor towing equipment to ensure that it is being used properly for safety purposes and to ensure that the equipment is in good working condition.
  • Complete performance evaluations of Tow Operators
  • Collection and processing of daily tow statistics and driver logs
  • Conduct Driver audits
  • Conduct ESA shut down and assist with tows
  • Communicate regularly with various departments to accomplish common goals.
  • Assist in the development of training procedures to ensure that tasks are completed safely and efficiently.
  • Assist in the training of new Tow Operators
  • Research damage claims to evaluate their validity.
  • Collect information from subcontractor tows for billing
  • Assist the PPD, PSP, and other city agencies with managing accident scenes on streets, highways and expressways.

Required Knowledge, Skills, and Abilities:

  • Basic computer skills.
  • Proficient in operating smartphone devices and DLMS system
  • Ability to train Tow Operators on operating smartphone device, DLMS system, and towing policies &    procedures
  • Attention to Detail
  • Ability to develop and lead others effectively.
  • Ability to communicate instructions effectively both through verbal and written communication.
  • Excellent organizational and time management skills
  • Ability to work under pressure by making critical decisions, and problem-solving.
  • Must be able to work outdoors in all weather conditions.

Minimum Acceptable Training, Experience, and Education:

  • High School Diploma or Equivalent
  • Minimum of 1 year of experience as a Tow Operator in the Towing & Impoundment Department
  • Valid CDL Class A Driver’s License with Airbrake Endorsement.

Working Hours: Schedule: TBD

Selection Process:

  • 50% - Assessment Test, (Computerized)
  • 35% - Oral Interview,
  • 05% - Attendance,
  • 10% - Latest Annual Performance Evaluation

 APPLICANTS WHO HAVE AT LEAST TEN (10) YEARS OF SERVICE WILL HAVE FOUR (4) POINTS ADDED TO THEIR TOTAL SCORE. APPLICANTS WHO ACHIEVE A COMBINED SCORE OF 36 POINTS FROM THE ASSESSMENT TEST, EMPLOYEE EVALUATION, AND ATTENDANCE, BASED ON THE WEIGHT EACH CATEGORY IS GIVEN, WILL BE INVITED TO THE ORAL INTERVIEW PHASE OF THE PROCESS. ONLY THOSE APPLICANTS WITH A COMBINED TOTAL SCORE OF 70 WILL BE PLACED ON THE ELIGIBILITY LIST.