Employment

The Manager is responsible for managing all work activities related to risk management and insurance in the development, preparation, implementation, and management of the organization's risk management function. Responsible for managing activities and tasks associated with the property and casualty program, with a strong focus on workers’ compensation claims.

Principal Duties:

• Provides first-line supervision over investigations, analysis, claims reporting, and requests for payments associated with auto damage claims, physical auto damage repair, towing damage claims and garage parking damage claims.
• Provides on-call incident response when necessary.
• Management and administration of the workers’ compensation program to include the investigation and handling of all claims.
• Controls the subrogation and claims cost recovery procedures and processes of the agency.
• Communicates with all levels of the agency, insurance carriers and citizens regarding all facets of claims and insurance.
• Gathers and maintains exposure data and coordinates insurance renewal submissions to broker.
• Participates in claims reviews and status updates with insurance company personnel regarding auto liability, general liability, and workers’ compensation claims.
• Responsible for providing loss run reports for PPA divisions, and providing financial claims information to the Finance department
• Assists the Director with safety and risk control programs; strategic risk management initiatives; and other risk management & insurance functions as assigned.
• Direct oversight of the workers’ compensation program.
• Ongoing review of workers’ compensation claims and advise senior management on methods to reduce claims and losses.
• Assist in the preparation of training for loss control and prevention for various authority personnel.
• Review risk management invoices for approval.
• Prepare analyses and create written reports with an ability to clearly communicate any findings.
• Attends various committee meetings for safety and workmen compensation, as well as outside seminars on the same subject manner.
• Manage, supervise and provide daily oversight of Risk Management Department personnel, ensuring assigned duties are performed effectively and in accordance with departmental policies, procedures and Authority objectives.
• Conduct employee performance reviews and provide ongoing feedback and coaching to support employee development in accordance with departmental objectives. 
• Performs related work as required.
• Provides first-line supervision over investigations, analysis, claims reporting, and requests for payments associated with auto damage claims, physical auto damage repair, towing damage claims and garage parking damage claims.
• Provides on-call incident response when necessary.
• Management and administration of the workers’ compensation program to include the investigation and handling of all claims.
• Controls the subrogation and claims cost recovery procedures and processes of the agency.
• Communicates with all levels of the agency, insurance carriers and citizens regarding all facets of claims and insurance.
• Gathers and maintains exposure data and coordinates insurance renewal submissions to broker.
• Participates in claims reviews and status updates with insurance company personnel regarding auto liability, general liability, and workers’ compensation claims.
• Responsible for providing loss run reports for PPA divisions, and providing financial claims information to the Finance department
• Assists the Director with safety and risk control programs; strategic risk management initiatives; and other risk management & insurance functions as assigned.
• Direct oversight of the workers’ compensation program.
• Ongoing review of workers’ compensation claims and advise senior management on methods to reduce claims and losses.
• Assist in the preparation of training for loss control and prevention for various authority personnel.
• Review risk management invoices for approval.
• Prepare analyses and create written reports with an ability to clearly communicate any findings.
• Attends various committee meetings for safety and workmen compensation, as well as outside seminars on the same subject manner.
• Manage, supervise and provide daily oversight of Risk Management Department personnel, ensuring assigned duties are performed effectively and in accordance with departmental policies, procedures and Authority objectives.
• Conduct employee performance reviews and provide ongoing feedback and coaching to support employee development in accordance with departmental objectives.
• Performs related work as required.

Required Knowledge, Skills, and Abilities:

• Position requires highly developed communications skills, flexibility, strategic and creative change agent abilities, excellent project management skills, ability to prioritize multiple projects and the ability to drive departmental performance.
• Ability to communicate technical requirements of insurance coverage and claims management to internal and external customers.
• Solid working knowledge of Microsoft Office Suite.
• Highly developed oral and interpersonal skills and ability to effectively communicate with Authority management and stakeholders.  
• Ability to cross-functionally collaborate with all departments within the Authority, including Human Resources, Finance and Legal.
• Ability to evaluate complex issues, develop insights based on analysis and effectively relay status and projected outcomes.

 Minimum Acceptable Training, Experience, and Education:

• Bachelor’s degree in Risk Management, Management or Business Studies preferred
• Associate in Risk Management (ARM) certification considered a plus
• 7-10 years or more experience in workers’ compensation; safety; property & casualty insurance administration
• 3-5 years of supervisory experience
• General understanding of workers’ compensation law, insurance coverage, liability, and insurance industry in general, with specific emphasis on workers’ compensation

Working Hours:  Monday through Friday during normal business hours and as required

Selection Process:

Internal & External  Applicant

• 100% - Oral Interview,

INTERNAL APPLICANTS WHO HAVE AT LEAST TEN (10) YEARS OF SERVICE WILL HAVE FOUR (4) POINTS ADDED TO THEIR TOTAL SCORE.