Philadelphia Parking Authority is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.

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Bus Terminal Ambassador
Job Code:2026-FACILITIES-001
Department:Facilities
Employment Type:Regular Full Time
RepresentationNon-represented
Salary Range$22.21 Per Hour
  

General Description:
*Open to External Candidates Only

The Bus Terminal Customer Service Representative is a full-time, front-line position responsible for assisting passengers within a bus terminal environment. This role focuses on delivering accurate information, providing high-quality customer service, and supporting safe and orderly terminal operations.

Principal Duties:

  • Customer Assistance: - Greet and assist passengers with route information, schedules, fares, and transfers. - Provide directions within the terminal, including platforms, exits, and amenities. - Assist elderly passengers, individuals with disabilities, and families as needed.
  • Service Communication: - Communicate service updates, delays, and boarding information. - Make or support public announcements as required. - Relay customer concerns to supervisors or terminal coordinators.
  • Terminal Support & Safety: - Monitor waiting and boarding areas for safety concerns. - Report hazards, maintenance needs, or disruptive behavior. - Support crowd management during peak periods or disruptions.
  • Administrative Support: - Document of customer interactions and complaints. - Assist with lost-and-found procedures. - Support incident reporting when required.

  • Authority & Decision-Making

    • This position provides customer assistance and information only. The representative does not direct bus operations or make scheduling decisions and escalates operational or safety concerns to appropriate supervisory staff.

Required Knowledge, Skills, and Abilities:

Experience in transportation, hospitality, or public service. - Bilingual or multilingual abilities. - Familiarity with transit systems or ticketing platforms. - Basic computer and data entry skills.

Minimum Acceptable Training, Experience, and Education:

  • High school diploma or equivalent. - Prior customer service experience preferred.
  • Strong verbal communication and interpersonal skills. - Ability to remain calm and professional in a fast-paced environment.

Working Hours:  This is a full-time position requiring shift work, including evenings, weekends, and holidays. The role is performed in a public-facing terminal environment and requires standing and walking for extended periods.

Selection Process:

  • 100% - Oral Interview,