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Evening Resident Services Coordinator (Part-Time)
Job Code:2024-WCS-032
Actual Job Location:Park Chelsea-880 New Jersey Ave SE
FT/PT Status:Regular Part Time
Open Date:3/18/2024
  
POSITION SUMMARY:
WC Smith has an exciting part-time opportunity for an evening Resident Services Coordinator at our award-winning property The Collective, consisting of Park Chelsea, Agora and The Garrett. As a Resident Services Coordinator, you will be responsible for providing a welcoming presence to residents and guests, walking the property on a regular schedule and providing break relief to the concierge staff.

This is a part-time role, 16 hours a week. The schedule is Saturday and Sunday from 2:30 p.m. to 10:30 p.m.
PRIMARY RESPONSIBILITIES:

• Provide a welcoming presence for residents and their guests
• Routinely walk entire property – from the garage to roof deck and building to building, including building perimeter, providing a presence and conducting a routine inspection. Document issues such as lighting that requires attention, illegally parked cars, excessive noise, etc.
• Assist Activities Manager on an as-needed basis for company-hosted and resident booked events
• Assist concierge with front desk coverage and package retrieval during the post-work rush in the evenings
• Cover front desk(s) for concierge during break periods
• Respond to resident inquiries on an as-needed basis
• Meet with the manager at the start of each shift to review the evening schedule
• Maintain shift log outlining activities and any issues requiring follow-up
• Demonstrate an understanding and commitment to fair housing at all times
• Communicates effectively with supervisor and senior management staff of WC Smith
• Monitor all amenity areas and close them from resident use according to property rules and regulations
• Document potential lease violations for follow up by the management team
• Performs other duties as assigned

REQUIREMENTS:
• Previous customer service experience
• Superb customer service orientation and effective oral and written communication skills, along with a positive and professional attitude
• Ability to stand for a long duration and walk two to three miles per shift


ABOUT WC SMITH

WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia.  We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate.   Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. 

What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities.  Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires.  We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them.

We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members.  Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. 

WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers@wcsmith.com or 202-465-7075.

WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers@wcsmith.com. Failure to comply, could impact future potential partnership.