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Assistant Community Manager
Job Code:2024-WCS-009
Actual Job Location:The Garrett-150 I Street SE
FT/PT Status:Regular Full Time
Open Date:1/26/2024
  
POSITION SUMMARY:
WC Smith has an exciting opportunity for an experienced Assistant Community Manager at The Garrett at The Collective, in the exciting Capitol Riverfront neighborhood. The Garrett features world-class amenities, including a 5,000 square foot co-working space which this individual will manage. The Assistant Community Manager will be expected to have significant interaction with residents, including maintaining a high level of customer service, taking ownership of all aspects of property management, have excellent communication skills, and successfully lead our co-working office space.
PRIMARY RESPONSIBILITIES:
• Manage the day-to-day operations of Collective Work, a full service, 5,000 square foot co-work space; including the sales process, member agreements, member customer service, managing monthly billings and maximizing the use of co-work management software.
• Partners with the maintenance team, the Community Manager and The Collective senior management to ensure all property and resident needs are met.
• Assists Community Manager with the financial management performance of The Garrett, including maximizing income and monitoring the lease-up progress of 372 new apartment homes.
• Assists with property's accounting processes including delinquency notifications, filing suits and evictions process.
• Acts as the main point of contact for all resident issues after move-in and liaises with the maintenance team to address concerns.
• Reviews and verifies monthly billings, invoices, resident ledgers, and accounting details as needed.
• Manages operations when the Community Manager not present.
• Provides assistance with The Collective initiatives and events as needed.

REQUIREMENTS:
• Bachelor’s degree in business management, hospitality, marketing or a related field.
• Minimum 3+ years’ experience in property management and proven success in an assistant or manager role.
• Experience in a fast paced environment (300+ units). Lease up experience preferred. 
• Strong customer service orientation and experience working in a Class A luxury property.
• Experience working in or managing a co-working space highly desired, including general knowledge of office equipment troubleshooting.
• Experience with accounting, delinquency notifications, filing suits, and eviction proceedings.
• Highly organized with excellent written and verbal communication, and interpersonal skills.
• Comprehensive knowledge of Federal and DC Fair Housing laws.
• Previous experience utilizing property management software (Yardi preferred).
• Advanced Microsoft Office skills such as Outlook, PowerPoint, Excel, and Word.
• Professional demeanor and appearance.
• Ability to work a flexible schedule to accommodate the needs of residents and lease-up.

BENEFITS:
• Health Insurance 
• Dental Insurance 
• Vision Insurance
• 401k Plan with company match 
• Ten paid holidays 
• Commuter Benefits
• Employee Assistance Program 

About WC Smith
WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia.  We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate.  Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. 

What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities.  Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires.  We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them.

We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members.  Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth. 

WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers@wcsmith.com or 202-465-7075.

WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers@wcsmith.com. Failure to comply, could impact future potential partnership.