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Customer Service Associate
Division:Unical Aviation
  
JOB RESPONSIBILITIES:
Position Summary:
The Customer Service Representative is responsible for vendor and customer company management, vendor non-conformance management, customer RMA (Return Merchandise Authorization) management, and managing customer inquiries. This position will report into the Quality Department and report to the Quality/Operations Director. The primary goal of this position will be to enhance the overall external customer experience by serving as an internal customer service liaison.

Duties & Responsibilities:
• Investigating and resolving non-conforming products in a timely manner.
• Investigating RMA claims from customers for validity and working with Sales/Asset Management to determine the best course of action.
• Managing customer and vendor inquiries that come through via phone and/or emails and serving as a liaison between the any parties involved, including the customers, vendors, and any Unical Aviation departments.
• Collaborate and pro-actively problem solve between multiple departments and customers/vendors.
• Gather feedback from internal customers to identify areas for improvement and implement changes to enhance the overall employee experience.
• Adding and maintaining customers and vendors to the approved database.
• Performs other related duties as assigned.

Required Qualifications:
• 2 - 4 years of customer-facing service experience.
• Proven experience in a customer service or support role.
• Must have excellent verbal and written communication skills.
• Proficient with Microsoft Office products including Word, Excel and Outlook.
• Good critical thinking skills and proactive problem solver.
• Able to manage multiple projects at the same time.
• Strong problem-solving and decision-making abilities.
• Ability to handle high-pressure situations with a calm and professional demeanor.


Preferred Qualifications:
• High School Diploma or equivalent
• 5 years of customer-facing service experience.
• Working knowledge of quality control in a surplus or maintenance operation.
• Warehouse Operations or Sales experience a plus.
• Aviation experience a plus.

Location: Glendale, AZ - Onsite - No Remote Work

Travel:
• No travel required.

Language:
• Ability to read, write, speak, and understand English.

Physical Demands:
• Lifting: up to 30 lbs. lifting, carrying, pushing climbing, reaching.

Working Conditions:
• This position primarily works in an office setting with various time spent on warehouse floor and aviation repair station.

Unical Aviation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. To view our policy, please click here:  AAP Policy.

Unical Aviation participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information regarding E-Verify, please click here: E-Verify.
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