Current Openings

Position Summary:

The Technical Services Support Lead will be responsible for planning, documenting, implementing, and processing daily sales support and technical service tasks (research/inspecting aircraft articles).

Duties & Responsibilities:

• Read, interpret, and comply with all aircraft manuals, primarily the Aircraft Maintenance Manuals (AMM), Component Maintenance Manual (CMM), and the Illustrated Parts Catalog (IPC).
• Successfully locating aircraft article information and fulfilling all the Unical sales requirements.
• Contacting sources and obtaining price, condition, and availability for each requirement.
• Data entry and updated information into the Quantum system.
• Communicating effectively and maintaining a professional relationship internally and externally.
• Determine, source, and procure all relevant tooling and equipment required for removal/repair of the aircraft article.
• Estimate turnaround times, and relative costs to provide data for management/operational decision.
• Provide engineering support to troubleshoot and resolve technical problems.
• To provide day-to-day sales support, help to improve sales revenue, and provide all aspects of after-sales and service customer support.
• To mentor other associates in the group.
• To provide day-to-day sales support, help to improve sales revenue, and provide all aspects of aftermarket sales and service customer support.
• To optimize the management of inventory.
• Other duties as assigned.

  Required Qualifications:

• Minimum 3 years of relevant work experience in an aviation component environment.
• Skills in MS Excel, MS Word, and MS PowerPoint.
• Must have a basic understanding of aircraft airframe and engine technologies and their operations.
• Requires organizational skills, attention to detail, and have above average customer service skills.
• Requires good oral and written communication skills, organization, time-management skills, and the ability to estimate costs.
• Must have strong drive and aggressiveness.
• Teamwork is a very important trait as well as good interpersonal skills as there is a need to coordinate with different departments.
• Must be able to work extended hours when necessary to meet critical deadlines.
• The ability to communicate in Mandarin with our Asia customers will be an advantage.
• Should have good business acumen and good judgment.
• Ability to multi-task and work under pressure with accuracy.

 Preferred Qualifications:

• Bachelor’s degree in related field.
• A&P training will be an advantage.
• Previous sales experience or MRO experience is preferred.
• Review and interpret blueprints and approved tech data (ex. CMM, SRM, SOPM, SPM) to plan, evaluate, and generate instructions and other process documentation to meet specifications are preferred.

 Travel:  Must be willing to travel 20% of the time.

Language: Ability to read, write, speak, and understand English.

Physical Demands:

• Work Environment: 90% office, 10% shop floor (warehouse and aviation repair shop).
• Must be able to lift up to 30 lbs. on occasions.
• Carrying, Walking, Pushing, Climbing, Reaching.

 Working Conditions: This position works in an office and a limited warehouse environment.

Unical Aviation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. To view our policy, please click here:  AAP Policy.