This position is responsible for overseeing and managing projects and enhancements through the respective life cycles to ensure business objectives are achieved. As a member of the Project Management Office (PMO) in the Policy Services department , this position works with the team to establish and achieve goals, coordinates the activities of cross-functional teams, and communicates with executives of project progress, impediments, and priority.
Position Responsibilities:
Manages enhancements and projects related to: Infrastructure upgrades, technical application development, new business functionality and software defects.
Ability to plan and manage projects efficiently and effectively.
Address problems through risk and issue management.
Communicate to management impact of risk and issues and present mitigation solutions.
Provide effective implementation of contingency plans.
Use the current project management systems to manage schedules, resources, budgets, risk, and changes.
Manage project schedules and status updates in project meetings.
Use the current work management system to open and maintain prioritized work.
Follow project management methodologies as appropriate for project deliverables.
Prepare charters with Business Analyst (BA), System Architect (SA), and required business units to address business request.
Collaborate with Business Analyst (BA), System Architect (SA), and Development staff during enhancement and project cycles.
Use the project management system to report metrics on assigned enhancements and projects.
Maintain knowledge of P&C Insurance industry.
Ability to interpret and synthesize information from different functional business units
Maintain knowledge of rules and regulations established by the Texas Department of Insurance and company underwriting guidelines and procedures to apply during project and enhancement life cycles
Acts as a single point of contact for assigned project and enhancement status and maintains communication with stakeholders
Assist with facilitation of project and value stream meetings.
Communicate and coordinate with vendors as needed.
Assist business units in analysis of business need and recommended support
Manage more complex projects.
Assist in the training and instruction regarding project management procedures, strategies, and methodology.
Provide support to other PMs and cross-functions teams regarding PM methodologies and company procedures.
Comply with the Certified Fleet Operator requirements of the Company Driving and Safety Policy.
Other duties as assigned.
Bachelor’s degree in a computer, technical, or business administration related field from an accredited school with proven experience demonstrating skills required and managing products, enhancements, and/or projects.
Demonstrates leadership qualities to provide support to other project managers.
Experience leading larger complex projects.
Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance.
Strong knowledge of P&C insurance industry.
Strong understanding of the needs of various business units.
Expertise in the use project management tools and methodology.
Proficiency in use of Microsoft Office software required for this job.
Expertise in the use of business/ technical analysis methodologies and tools.
Strong organizational skills.
Effectively communicate and work well in cross-functional teams.
Strong problem-solving skills.
Attentive to details.
Strong verbal and written communication skills.
Demonstrated ability to effectively work multiple projects.
Ability and willingness to learn and extend skills.
Learns quickly when facing new problems, open to change, analyzes both successes and failures for clues to improvement.
Ability to plan, organize, and complete detailed work independently or in a team environment.
Preferred Qualification:
CAPM Certification or equivalent
PHYSICAL REQUIREMENTS
Repeated use of PC and office machines.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, and reaching in an office environment.
Occasional lifting and moving items weighing up to 30 lbs.
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation or disqualify the employee from the Certified Fleet Operator Status under the Company Driving and Safety Policy.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
REVISED June 2025
