This position will ensure the team members in the Project Management Office (PMO), Information Systems (IS) department, and other departments are in sync and in agreement about requirement implementation in projects. Business Analysts will enable constructive collaboration on requirements and testing processes, provide regression test coordination for validation, organize artifacts, oversee test plans and cases, and enable process improvement initiatives based on issues detected.
This position will interface with IS technical resources and staff during the development life cycle to maintain the integrity of the requirements and system design. This intentional process ensures all parties maintain an adequate understanding of the requirements and technical design in order to reduce unexpected downstream issues, manage user validation, and implement future system and workflow enhancements.
MAJOR RESPONSIBILITIES AND AUTHORITY
Complete all training and assignments in a timely and effective manner.
Apply departmental standards and procedures to all assignments.
Effective communication with appropriate personnel.
Report status on assigned projects.
Manage multiple projects and requests simultaneously.
Function effectively as a team member.
Attend/organize/document meetings as needed.
Participate in a company sponsored insurance related training program as directed.
Collect, evaluate and compress data and information from multiple sources, resolve conflicts and differentiate between actual and required business needs.
Provide deliverables after thorough research of functional needs by collaborating and communicating between various users.
Research, organize data, and write project specifications.
Consult with business staff to determine the actual needs of the Business.
Determine how changing business needs will affect the system.
Serve as a liaison with IS and the Business staff in support of the system.
Provide coordination of the identification, capture, and obtaining the root cause for problems in the application systems and processes.
Provide analysis and results reporting of the PIR metrics.
Coordinate, lead, and document the Post Implementation Review (PIR) meetings.
Coordinate the assessment of the regression results with IS.
Provide team support for the Business Analyst Intern and the Business Analyst Trainee as directed by the Lead Business Analyst I.
Analysis of detailed user requirements documentation for development of testing plans to validate system performance as specified by the business.
Design and development of appropriate test plans/materials to accomplish user validation of policy processing system and workflow enhancements.
Documentation and maintenance of test plans and related materials.
Assisting in test preparation and execution of automated testing.
Assisting in development of quality assurance test beds for developer unit testing and regression testing.
Assist in website development and design.
Represent and act on behalf of the PMO in Joint Application Development teams.
Ensure that all system and procedural enhancements comply with business requirements as specified.
Maintaining competent knowledge of systems, procedures, and relationships within the Company and maintaining technical knowledge through continuing education and training efforts.
Comply with the Certified Fleet Operator requirements of the Company Driving and Safety Policy.
Other duties as assigned.
d.
At least one of the following:
Bachelor’s degree in a computer, technical, or business administration related field from an accredited school with experience demonstrating skills required. OR
Associate degree in a computer, technical, or business administration related field from an accredited school with experience demonstrating skills required.
Strong decision making/problem solving skills and experience with software development project.
Ability to plan, organize, and complete detailed work independently or in a team environment.
Well-developed communication skills – oral, written, listening.
Basic knowledge in the areas of insurance rating, processing systems, manual rules/guidelines, and general insurance principles.
Strong analytical and negotiation skills, and close attention to detail.
Ability to facilitate and organize.
Good communication and presentation skills.
Good technical skills, business intelligence, and understanding of the needs of members/customers.
Exchanges information with appropriate people to complete work.
Learns quickly with facing new problems, open to change, analysis of both successes and failures for clues to improvement.
Preferred Technical Skills (examples below):
SharePoint
TSO/ISPF/PDF
Strong knowledge of basic computer applications, especially Microsoft Office Suite, and data processing procedures.
Understanding of development methodology.
Automated testing tools (scripting).
Automated research tools (search data for test conditions).
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation or disqualify the employee from the Certified Fleet Operator Status, under the Company Driving and Safety Policy.
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and reaching in office environment.
Occasional lifting and moving items weighing up to 30lbs.
Extended periods of sitting and concentration.
WORKING CONDITIONS
Provide after-hours problem resolution when required.
Occasional long, irregular hours.
Work to be conducted in office environment owned or leased by company.
Occasional travel required.
REVISED June 2024
