This position is responsible for providing first line technical support for employees with regard to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user friendly resolution.
MAJOR RESPONSIBILITIES AND AUTHORITY
Troubleshoot and resolve problems with corporate equipment hardware and software.
Provide overview training to end users.
Update and resolve helpdesk work orders per established procedures.
Provide after-hours problem resolution as required.
Comply with the Certified Fleet Operation requirements of the Company Driving and Safety Policy.
Other duties as assigned.
Must be pursuing an Associate’s Degree or above in a computer related field.
Basic knowledge technical skills below:
PC operating systems
Microsoft Office application software
Access Manager
BETA 88
CEMT commands
HOD
LCM
RACF
SDSF
TSO
Active Directory
CICS
Book Manager
Dynaprint
IEFBR14
JES2
OS390 JCL
VTAM
Spiffy
Strong problem-solving abilities.
Ability to type 30 WPM.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
Willing to travel as required.
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy.
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
REVISED May 2019
