This position is responsible for assisting the District Claims Manager in handling claims in their respective district. This position is also responsible for assisting and supporting Claims Representatives with coordinating workflow in all offices.
MAJOR RESPONSIBILITES AND AUTHORITY
Answer and direct phone calls to the appropriate personnel.
Assist in assigning claims to Claims Representatives, as needed.
Set-up and input information for all new and miscellaneous commercial lines claims in the Electronic Loss Notice system.
Update IRS records by posting all payments to doctors, hospitals, repairmen, attorneys, etc. or 1099 files.
Create records on Claims Master files from total loss evaluations provided by Claims Representatives.
Record salvage payment, close salvage files, and assist the Physical Damage Supervisors on individual file problems.
Assist the Legal department as needed by opening suits, sending files to defense attorneys, uploading documents to the file, paying invoices, issuing settlement checks, and closing suits.
Prepare, print, or request affidavits for certified policies, as requested.
Prepare recovery memos and forward to the Waco State Office for posting to the General Ledger in the Claims system.
Other duties as assigned.
High school diploma or equivalent.
Strong problem solving abilities.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
Proficient in use of Microsoft Office software required for this job.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, reaching and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
REVISED May 2019
