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The Systems Administrator oversees and maintains the organization’s IT infrastructure, including servers, network equipment, cloud services, backup systems, and endpoint devices. This role is responsible for ensuring system availability, security, and performance across the environment. Duties include managing upgrades and installations of new hardware and software, monitoring system health, troubleshooting issues, implementing security measures, and ensuring reliable data backup and recovery.

The Systems Administrator also provides advanced support to staff, manages user accounts and permissions, maintains documentation of infrastructure and workflows, and partners with vendors to maintain a secure and resilient IT environment. This role requires the ability to work independently, build trust across the organization, and deliver consistent, high-quality support to staff.

• Monitor, maintain, and troubleshoot servers, networks, and endpoint systems.
• Administer Microsoft 365, Active Directory, and cloud-based services.
• Manage installation, configuration, and patching of operating systems, applications, and hardware.
• Oversee data protection systems, including:
  • Maintaining effective backup solutions.
  • Testing and documenting recovery processes.
  • Ensuring recovery procedures are functional in the event of emergencies.
• Implement and monitor cybersecurity measures, including firewalls, endpoint protection, multi-factor authentication, and access controls.
• Conduct basic security monitoring, including log reviews, identification of suspicious activity, and escalation of incidents.
• Assist in evaluating and recommending IT security programs, policies, and tools appropriate for the organization.
• Manage user accounts, groups, and permissions following the principle of least privilege.
• Document IT procedures, network diagrams, infrastructure workflows, and system configurations.
• Provide escalation support for IT help desk tickets; resolve complex technical issues and ensure ticketing system documentation is complete.
• Work with third-party vendors to troubleshoot and maintain hardware, software, and ISP services.
• Train and support staff on IT best practices, security awareness, and appropriate system use.
• Maintain positive working relationships with staff, vendors, and other partners.
• Stay current with technology trends and recommend improvements for efficiency, reliability, and security.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent work experience.
• 2+ years of systems or network administration experience.
• CompTIA Network+ and Security+ or equivalent experience required.
• Microsoft, Cisco, or VMware certifications a plus.
• Continued training and current certifications strongly encouraged.

GENERAL:

To ensure the health of our community, patients, and staff, SCHC requires proof of completed vaccine series or serologic test results for MMR (Measles, Mumps, and Rubella), Varicella (Chicken Pox), Pertussis and Hepatitis B, as well as TB screening, prior to employment.