Part-time, 72 hours per pay period
Monday-Friday from 8:00 am - 5:00 pm, one day off every two weeks
Will rotate working at various clinic locations.

Are you ready to guide patients through their healthcare journey? A Patient Services Representative schedules patients, in-person or by phone, who need further diagnostic tests and services, specialty care or surgical/procedure appointments. You will be working across clinical departments and other medical facilities to coordinate appointments, referrals, electronic health records and insurance. Both our patients and providers will look to you as a resource. We are looking for someone who communicates effectively and works well with patients, families and the healthcare team to ensure a smooth and efficient healthcare experience. Join a great team who support our patients and one another! 

Key Job Duties

• Schedule internal and external tests, procedures, surgeries and consultations accurately.
• Schedule interpreter services
• Encourage and support patients and families to actively participate in their care, assist them in communicating with their providers and other healthcare professionals.
• Coordinate external facility scheduling; provide maps, transportation arrangements and assist with release and transfer of information.
• Communicate test preparation and patient education instructions to patients. Use appropriate teaching tools, resources and language for patients.
• Manage all phases of the patient encounter.
• Demonstrate insurance knowledge, prior authorizations, managed care processes and electronic health records.
• Demonstrate knowledge of computer operation and support nursing staff and providers.
• Assist in processing hospital discharges for scheduling.
• Other duties as assigned by manager.

Required:

• High School Diploma or GED.
• Ability to work cooperatively with patients, families and all members of the healthcare team.
• Effective communication and organizational skills.
• Computer skills including proficient keyboard skills, use of e-mail and internet.
• Ability to work independently and with decentralized teams to meet goals and prioritize tasks.
• Ability to work in a fast-paced environment, multitask and adapt to frequent change

Preferred:

• Previous healthcare office experience preferred.
  

Employment is contingent on successful completion of drug screen, health assessment, and background check.

Benefits

Mankato Clinic is proud to offer our employees work/life balance, with schedules generally between the hours of 8am-5pm, Monday-Friday.

All employees scheduled 60-80 hours per pay period are eligible for full benefits.  

• Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $25 copay.
• Dental Insurance
• Paid Time Off as well as Extended Leave Time
• Paid Holidays
• Life Insurance/AD&D provided by Mankato Clinic
  
• Generous 401(k)/Profit Sharing Plan
  
• Education Assistance and Scholarship opportunities
  
• Employee Success Sharing Bonus Program
• Volunteer Program that supports the non-profits that matter to you!
• Wellness Program
  
• Employee Appreciation Events

Visit http://www.mankatoclinic.com/competitive-benefits-package to view all benefits.

About Us

Patients are at the heart of all we do at the Mankato Clinic. We respect our patients and each other. And we work together as a team to provide compassionate, high quality care and an awesome patient experience.

The Mankato Clinic is locally owned by our physicians who are committed to the health of this region. We offer primary and specialty care with more than 175 providers and nearly 700 employees located across 11 sites in 4 communities, including Mankato, North Mankato, St. Peter, and Mapleton. We value each and every member of our staff, empower employees to make decisions and promote honest and open communication.

We believe diversity builds a stronger community where all people can thrive. Mankato Clinic promotes an inclusive environment where people feel they belong.

We are an Equal Opportunity Employer and select individuals best matched for the job based upon job-related qualifications regardless of age, race, gender, color, religion, creed, sexual orientation, disability, veteran status, national origin, marital status, familial status, status with regard to public assistance, or any other status or characteristic protected by law.