ESSENTIAL DUTIES & RESPONSIBILITIES1. All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Provide overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, Guests, and Team Members.
4. Patrol the buildings and grounds and safeguard the assets of the casino.
5. Enforce gaming regulations included in the Minimum Internal Control Standards (MICS).
6. Prepare clear, concise, and complete written accident and incident reports as required by policy/procedure/internal controls.
7. Guard and transport chips, tokens, currency, coins and drop boxes throughout the casino.
8. Observe slot/gaming machine drop and perform poker game and table game drop.
9. Periodically, examine doors, windows, and gates to determine that they are secure.
10. Demonstrate excellent guest service skills, such as the Kiowa U Program skills provided, and cooperate with other Team Members in providing guest information, assistance, and service.
11. Warn violators of rule infractions and apprehend or expels persons engaging in suspicious or criminal acts.
12. Periodically, inspects equipment and machinery to ascertain if tampering has occurred.
13. Detect and correct safety and/or security problems that could endanger guests or team members.
14. Sounds alarm or calls police/fire department by telephone in case of emergency.
15. Record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
16. Regulate vehicle and pedestrian traffic to maintain orderly flow.
17. Provide information and directions to guests.
18. Appropriately react to incidents and make decisions under stress and/or duress.
19. Maintain a high level of Guest confidentiality.
20. Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.
21. Maintain knowledge of special events, hours of operation, and other pertinent information.
22. Perform additional duties or projects, as assigned.
The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class
perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
EDUCATION & EXPERIENCE
· High School diploma or GED is required.
· CPR certification (or ability to obtain within three months of hire).
· Valid Driver’s License and be insurable on the company’s policy.
· 1 year Law Enforcement, Security, Military or Guest Service experience preferred.
· Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.
REQUIREMENTS, SKILLS & ABILITIES
· Must be at least 21 years of age.
· Regular and reliable attendance.
· Must be able to work in a fast-paced environment.
· Ability to work cooperatively with all departments and all team members.
· Ability to maintain a professional appearance and demeanor.
· Ability to maintain high confidentiality.
· Ability to work independently with minimal supervision.
· Ability to prioritize tasks and meet deadlines.
· Ability to follow directions.
· Ability to perform CPR.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
LICENSES & CERTIFICATIONS
· Ability to obtain and maintain Gaming License is required.
· Key positions require knowledge and application of Title 31 reporting requirements.
· Must have the ability to pass comprehensive background check and drug test.
Physical
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.
Confer with Human Resources for additional information, as needed.
Mental
Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.
Work Environment
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.
