F&B Assistant Manager (Front of House) - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code25-HO-2065
DepartmentHospitality
Starting Salary39000.00
  
Job Summary

The Assistant Manager is responsible for daily operations and oversight of assigned Food & Beverage outlet(s), including restaurants, and bar/beverage service. This position assists the Manager/Director with planning and pricing menus, preparation of food/beverage, adhering to agreed prices and budgets, maintaining applicable quality standards, sanitation, hygiene, health/safety regulations, working policies and procedures, as well as production and performance of applicable team members. Ensures exceptional guest service while motivating, training, and supervising Team Members engaged in serving food, beverages, cleaning, and other front-of-house duties. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed. 
Essential Duties & Responsibilities
1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SO P's, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Monitor Guest satisfaction regarding Food & Beverage offerings and communicate details or critical information to the Food & Beverage Manager.
4. Coordinate the planning and training for each Team Member in each assigned Food & Beverage outlet.
5. Assist in development of assigned outlet budget and monitor the flow of revenue and expenditures.
6. Create schedules for Food & Beverage Manager approval.
7. Maintain compliance with all applicable Tribal, Federal, and State Health Department policies and regulations for safety, sanitation, and food storage and preparation.
8. Assist in monitoring Food & Beverage costs routinely and implement controls as required.
9. Maintain correct staffing levels according to business needs, budget and industry standards.
10. Know and understand applicable Local, State, and Federal gaming laws and regulations, as well as internal controls, policies, and procedures.
11. Attend all management meetings and other meetings as assigned by the Food & Beverage Manager.
12. Conduct regular performance appraisals with Team Members, identifying areas for development, training, and recognition.
13. Resolve guest complaints in a prompt and courteous manner and keep Food & Beverage Manager informed.
14. Circulate throughout assigned outlets and maintain a high profile with Guests & Staff.
15. Assist with hiring, training, promoting, performance evaluations, disciplining, and terminating employees with concurrence of the Director of Hospitality, the Director of Human Resources, and Chief Operating Officer/General Manager.
16. Perform additional duties or projects, as assigned.
Knowledge, Skills & Abilities (KSA)
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. 

EDUCATION & EXPERIENCE 
• Associate's degree (AA) in Hospitality or related field and at least 2 years of experience (at least 1 year of which must be in a lead or supervisory capacity) or an equivalent combination of education, experience, or training.
• High School diploma or GED is required.
• Mid-level computer proficiencies, specifically Microsoft Office, internal business software and related products.
• Basic knowledge of budgeting.
• Knowledge of gaming industry policies and practices preferred.

REQUIREMENTS, SKILLS & ABILITIES
• Must be at least 21 years of age.
• Regular and reliable attendance.
• Ability to work in a fast-paced working environment.
• Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities.
• Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.
• Ability to maintain confidentiality.
• Ability to create strong teams and foster team member engagement.
• Ability to work cooperatively with departments and all team members.
• Excellent ability to handle sensitive documents and confidential matters.
• Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional appearance and demeanor.

SUPERVISORY RESPONSIBILITIES 
This position has supervisory responsibilities for assigned Food & Beverage outlets. 

LICENSES & CERTIFICATIONS 
• Must maintain a current Food Handlers certification and Alcohol Server Certification.
• Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application ofTitle 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.
Physical Demands / Work Environment
Physical 
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and may involve standing and walking for hours at a time. 
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to SO pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records, and files. Job may lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time. Must be able to move and maneuver a full keg. 

Mental 
Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted and work continuously on computers or other devices. 

Work Environment 
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs. 

Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but ore not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability. 
Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.