Training & Development Specialist - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code25-H.-2036
DepartmentHuman Resources
Starting Salary50000.00
  
Job Summary

The Training & Development Specialist supports leadership and management development, skills ­based development, various learning projects, and organizational development initiatives to promote the training and enhancement of the enterprise's employees and workforce teams. The T&D Specialist is responsible for the implementation, administration and operations of a comprehensive team member learning experience, with the goal of improving team member performance year-over-year, and ensuring enterprise productivity. The T&D Specialist engages and provides input to the training strategy and development of specific training needs while championing the goals and priorities of the Casino in a manner that reflects and upholds its vision, mission and values. 
Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating          Procedures (SOPs).
> Develop, coordinate, and conduct effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery.
> Monitor, evaluate, and record training activities to determine effectiveness of trainings and develop alternative training methods if expected improvements are not resulting in participation or positive results.
> Facilitate, develop, monitor and evaluate established training programs for Team Members in all departments, including but not limited to, Guest Services, TIPS training and Regulation 31 training.
> Plan, staff, organize, direct and control all trainings for team members including: New Team Member Orientation, Guest Service, TIPS training, as well as annual trainings, compliance trainings, and related programs including coordination of facilitators, attendance tracking, materials preparation, program evaluation, and corresponding reporting.
> Create, record and file training certificates upon completion.
> Maintain and manage Learning Management System.
> Provide one-on-one remedial training with Team Members, when needed.
> Establish relationships with departments and build on them to better communicate the Guest Service and training programs to implement Specific, Measurable, Assignable, Relevant, and Time-Based (S.M.A.R.T.) goals.
> Monitor and manage training costs and prepare budget reports to justify expenditures, as needed.
> Provide required training, as identified by the Director of HR or Senior management team.
> May need to travel between casino properties to accommodate HR needs.
> Perform additional duties or projects, as assigned.
Knowledge, Skills & Abilities (KSA)

EDUCATION & EXPERIENCE:
> Bachelor's degree in Education, Hospitality, Marketing, or closely related field and at least 2 years of full­time training experience or an equivalent combination of education, experience, or training.
> Mid- to expert-level computer proficiencies, specifically Microsoft Office, internal business software and related products. Must be proficient with PowerPoint.
> Strong working knowledge of Federal, State, and Local employment laws and regulations.

PREFERRED:
> Guest Service and/or Adult Learning & Development Training Certification.
> Extensive exposure to service program types, primarily in casino resort industry or tribal casino preferred.
> Working knowledge of policy & procedures relating to gaming and casino floor basics.
> Must be able to clearly communicate both verbally and in writing in English.
> Possess excellent leadership and mentoring skills.

REQUIREMENTS, SKILLS & ABILITIES:
> Must be at least 21 years of age.
> Must be able to maintain a valid driver's license.
> Deep understanding the need for Guest Service Training, its importance to businesses, and value within the casino industry specifically.
> Experience with service metrics dashboards, data extraction, and identification of key issues/trends for departmental/organizational reporting.
> Very comfortable speaking to large groups of people.
> Like meeting new people, building relationships, and bridging any existing gaps.
> Ability to relate effectively and easily with a wide variety of cultures & generations.
> Ability to generate attractive, effective training materials and service message reinforcement. Accurate and detail oriented with excellent problem-solving skills.
> Proactive, optimistic work philosophy.
> Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities.
> Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.
> Ability to maintain confidentiality.
> Ability to work cooperatively with all departments and all team members.
> Excellent analytical problem-solving skills and strong project management skills, including preparing presentations, reports, and/or data-driven materials.
> Excellent ability to handle sensitive documents and confidential matters.
> Excellent attention to detail in composing, typing, proofing, and delivering time-sensitive materials.
> Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests.
> Ability to independently manage multiple tasks in a professional manner.
> Ability to maintain a professional appearance and demeanor.
> Must be able to successfully present speaking and visual presentations.
> Key positions require knowledge and application of Title 31 reporting requirements.

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities but may train administrative or other personnel.

LICENSES & CERTIFICATIONS:
> Ability to obtain and maintain Gaming License is required. 
> Must have the ability to pass comprehensive background check and drug test. 
Physical Demands / Work Environment
PHYSICAL: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Must be able to maintain repetitive wrist motions and operate computer or other equipment for extended periods of time. 

Confer with Human Resources for additional information, as needed.

MENTAL: Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted and work continuously on computers or other devices. 

WORK ENVIRONMENT: The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business.  Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions.  Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.  
Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.