Openings

The Food & Beverage Manager is responsible for daily operations and oversight of all Food and Beverage Front of the House Outlets, including Casino Floor Service, Bar Services, Hotel Room Service, and Retail Outlets. Coordinate and supervise the daily operations, staffing, performance and production. Motivate, train and inspire team members to excel in their positions. All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed.  

1. All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Help guide and inspire exceptional team performance and mentor managers, supervisors, and team members.
4. Monitor Guest satisfaction regarding food and beverage offerings and communicate data to the Director of Food & Beverage.
5. Direct the planning and training for each Team Member in each outlet.
6. Help develop and maintain each department’s budget and monitor the flow of revenue and expenditures.
7. Maintain adherence to all applicable Tribal, Federal, and State Health Department policies and laws for safety, sanitation and food preparation and storage.
8. Monitor costs routinely and accurately and implement controls as required.
9. Ensure correct staffing levels according to business needs, budget and industry standards that are not exceeded budget without prior consultation.
10. Ensure stock is purchased and inventoried regularly.
11. Maintain knowledge of Local, State, and Federal gaming laws and regulations, as well as, internal controls, policies, and procedures.
12. Attend all management meetings and other meetings as assigned.
13. Resolve Guest complaints in a prompt and courteous manner and keep Director advised.
14. Circulate throughout all outlets maintaining a high profile with Guests and staff.
15. Participate in departmental and Strategic Planning as directed.
16. Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Members with concurrence of the Director of Hospitality, the Director of Human Resources, and/or Chief Financial Officer or General Manager
17. Perform additional duties or projects, as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Hospitality or related field and at least 4 years of experience in managing daily operations of multiple food and beverage outlets with 2 years of bar service and management knowledge or an equivalent combination of education, experience, or training.
• High School diploma or GED is required.
• Mid-level computer proficiencies, specifically Microsoft Office, internal business software and related products.
• Basic knowledge of budgeting.
• Knowledge of gaming industry policies and practices preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Regular and reliable attendance.
• Ability to work in a fast-paced working environment.
•  Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities.
• Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.
• Ability to maintain confidentiality.
• Ability to create strong teams and foster team member engagement.
• Ability to work cooperatively with departments and all team members.
• Excellent ability to handle sensitive documents and confidential matters.
• Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional appearance and demeanor.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for assigned Food & Beverage outlets.

LICENSES & CERTIFICATIONS

• Must maintain a current Food Handlers certification and Alcohol Server Certification.
• Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly.  Job requirements include ability to lift, move, carry, and balance heavy objects and may involve standing and walking for hours at a time.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary.  Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours.  Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds.   Visual acuity to discern and examine text, graphics, color, and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences.  Manual dexterity to operate office equipment and examine documents, records and files. Must be able to maintain repetitive wrist motions and operate computer or other equipment for extended periods of time.  Job may lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.  Must be able to move and maneuver a full keg.

Confer with Human Resources for additional information, as needed.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents.  Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines.  Ability to concentrate on tasks over a period of time without being distracted and work continuously on computers or other devices.

Work Environment
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business.  Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions.  Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.