Assistant Casino Manager - CARNEGIE
LocationKiowa Casino - Carnegie (Carnegie, Oklahoma)
Job Code25-AD-2024
DepartmentAdministration
Starting Salary55000.00
  
Job Summary
SUMMARY                                                                                                                                                          
Under the direction of the General Manager, the Assistant Casino Manager is responsible for the day-to-day operations of the assigned casino, ensuring superior guest service to all guests and providing additional services to the Guests including, but not limited to payouts, answering questions, and handling minor disputes.  All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed.  
 
Essential Duties & Responsibilities
1. All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Promote positive guest relations, greet guests, and create a friendly atmosphere.
4. Develop Kiowa Tribal team members and maximize employment opportunities for Kiowa Tribal Members.
5. Formulate and recommend operating policies to the General Manager for review.
6. Be aware of competitors and market conditions in and around the surrounding geographic area.
7. Ensure compliance of departments with all regulatory requirements and monitor team member performance, understanding, and application of relevant compliance and regulatory requirements.
8. Support strategic plans that are developed by the executive management and casino manager.
9. Assist the General Manager with review of daily operations and reporting requirements.
10. Train team members, and/or assess the adherence to all Casino policies & procedures and internal controls.
11. Maintain constant awareness of floor activity to protect the playing public and the integrity of the Casino.      
12. Collaborate with other department leaders in the safety, cleanliness, and guest service standards that are expected, and help resolve challenges and/or help implement continuous improvement measures.      
13. Responsible for Guest service proficiency, Team Member morale, staffing levels, and effectiveness of Supervisors and Slot Attendants.
14. Utilize sound management and leadership skills in making decisions.       
15. Act as a host, explaining slot machine details to Guests and settling disputes as necessary.
16. Promote a positive image and the highest guest service standards when interfacing with Guests.
17. Assist with the hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Member with concurrence of the Department Manager, Department Director, Chief Operating Officer/General Manager, and the Director of Human Resources.
18. Maintain a high level of Guest confidentiality.
19. Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.
20. Maintain knowledge of special events, hours of operation, and other pertinent information.
21. Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
 
Knowledge, Skills & Abilities (KSA)
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. 

EDUCATION & EXPERIENCE
• High School diploma or GED is required.
• Bachelor’s degree in casino management, hospitality or related field and 2 years casino supervisory experience or equivalent combination of education and experience.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.
• Experience in compliance, security, surveillance, audit, or gaming operations preferred.

REQUIREMENTS, SKILLS & ABILITIES
• Must be at least 21 years of age.
• Regular and reliable attendance.
• Must be able to work in a fast-paced environment.
• Ability to work cooperatively with all departments and all team members.
• Display leadership qualities and the ability to serve both internal and external customers.
• Must be able to manage departmental budget and control labor and expenses.
• Ability to maintain high confidentiality and a professional demeanor.
• Ability to independently manage multiple tasks in a professional manner.
• Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency).
• Strong project management and written communication skills.
• Highly organized, accurate, and detail-oriented with the ability to adapt quickly to changing priorities.
• Excellent verbal communication and interpersonal skills.
• Excellent problem-solving and conflict resolutions skills.
• Ability to independently manage multiple tasks in a professional manner.
• Basic math skills (ability to demonstrate proficiency).

SUPERVISORY RESPONSIBILITIES
This position supervises all team members in the Slot, Security, Cage and Soft Count departments.

LICENSES & CERTIFICATIONS
• Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application of Title 31 reporting requirements. 
• Must have the ability to pass comprehensive background check and drug test.
 
Physical Demands / Work Environment
Physical 
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary.  Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours.  Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds.   Visual acuity to discern and examine text, graphics, color, and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences.  Manual dexterity to operate office equipment and examine documents, records, and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.  
 
Mental 
Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing, and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents.  Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines.  Ability to concentrate on tasks over a period without being distracted.

Work Environment
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business.  Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions.  Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.  

Success in this position will require ongoing knowledge and application of the organization’s key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.
 
The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.
Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.