F&B Assistant Manager (Cafe) - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code22-HO-1627
DepartmentHospitality
Starting Salary39000.00
  
Job Summary

Responsible for daily operations and oversight of Food and Beverage outlets, including restaurants and bar/beverage service. Supervises Team Members engaged in serving food, and in maintaining cleanliness of food service areas, equipment and furnishings.
Essential Duties & Responsibilities

> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outline in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training.
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
> Monitors Guest satisfaction regarding Food & Beverage offerings and communicates data to the Food & Beverage Manage.
> Coordinates the planning and training for each Team Member in each Food & Beverage outlet.
> Develops and maintains assigned outlet budget and monitors the flow of revenue and expenditures.
> Ensures the compliance of all departments with safety standards and codes.
> Maintains adherence to all applicable Tribal, Federal, and State Health Department policies and laws for safety, sanitation and food preparation.
> Assists in monitoring Food & Beverage costs routinely and implements controls as required.
> Ensures correct staffing levels according to industry standards that are not exceeded without prior consultation with F&B Manager.
> Learns Local, State, and Federal gaming laws and regulations, as well as, internal controls, policies, and procedures.
> Attends all management meetings and other meetings as assigned by the Food & Beverage Manager.
> Conducts regular performance appraisals with Team Members; identifying areas for development and training needs.
> Resolves guest complaints in a prompt and courteous manner and keeps Food & Beverage Manager advised.
> Circulate throughout all outlets, maintaining a high profile with Guests & Staff.
> Assists with hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employees with concurrence of the Director of Hospitality, HR Director and General Manager.
> Must adhere to the safety rules and regulations of the Kiowa Casino and of the Food and Beverage department..
> All other duties as assigned.
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others.
Knowledge, Skills & Abilities (KSA)
Specifics Required:
> High school diploma or GED required
> At least 21 years of age
> Associates Degree in Hospitality or related field and 1 year of Food & Beverage experience
OR
> 3 years Food & Beverage experience with 2 years Food & Beverage Lead / Management / Supervisory experience
> Basic knowledge of financial reporting

Skills Required:
> Good computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Strong project management skills
> Highly organized and ability to adapt quickly to changing priorities
> Excellent written communication skills
> Excellent verbal and interpersonal communication skills
> Accurate and detail-oriented
> Excellent problem solving skills

Abilities Required:
> Displays leadership qualities and the ability to serve both internal and external customers
> Must be able to manage departmental budget and control labor and expenses
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to maintain a professional demeanor
> Strong team building abilities
> Strong ability to read/comprehend financial reporting
> Strong ability to train/teach on current Food & Beverage topics and methods
> Basic ability to comprehend Food & Beverage standards and benchmarks
> Basic Ability to analyze industry trends and communicate to Team Members
> Basic ability to coordinate multiple-unit facility and provide efficient productivity

Physical Demands / Work Environment
PHYSICAL DEMANDS : Must be able to communicate using written, oral, and computer methods. Must be able to walk and stand on feet for long periods of time. Must be able to work in a fast paced environment. Must be able to lift up to 50 lbs.

WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Must handle hazardous materials. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.