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026-VDT-XB0-17: Computer System Support Specialist III
LocationXB01 - Belgium
City (if not listed above)Zutendaal
CompanyVista Defense
Date Opened5/23/2017
Position ScheduleFull Time
  
Description
Provide all Tier II and Tier III Help Desk support as well as other related tasks as directed by contractor SM or lead. Maintains the electronic helpdesk SharePoint database and designation help desk trouble ticket tracking program; resolves the complete range of problems within the scope of a help desk and refers problems requiring highly specialized expertise to the appropriate specialist.; provides advice and assistance to customers;  troubleshoots basic connectivity and account problems; provides support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities; conducts trend analysis to identify areas where additional customer training and assistance is needed and supports reporting of this data to the S6 who has cognizance in the Area of Operations; adds, deletes, manages, and reviews user accounts, access, and logins and recommends suspension or termination of accounts IAW local security policies; coordinates with S6 as personnel are identified for removal of inactive accounts; removes or disables all default, guest, and service accounts in information system or network devices and renames administrative accounts as applicable per local network policy and U.S. Government guidance;  maintains separate accounts for privileged level and general user access; attends Information Management Officer Classes, when required; maintains updated patches on desktop personal computers (PCs);  installs and maintains software and hardware on PCs, as required.; installs new products or equipment; (e.g., printers/laptops/servers); responsible for current and future version control of applications and operating system software; implements and reports Information Assurance Vulnerability Management (IAVM) compliance IAW established policy; ensures current anti-virus (AV) engines and definitions on all Information Systems (IS) and reports discrepancies and/or updates as directed by local network policy; monitors IS performance to ensure that recovery processes, security features, and procedures are properly restored after an IS reboot;  monitors IS performance to ensure that processes, security features, and operating system configurations are unaltered.; implements and tests IS and data backup procedures for integrity and guards against attempts to strain or test security mechanisms or to perform network-line or keystroke monitoring without prior authorization; performs management searches and documents the physical configuration of supported information systems; optimizes networks and systems functionality; diagnoses and recovers failed systems; improves Server/PC performance, availability, capacity and configuration; initiates corrective or preventive actions such as increasing disk or memory capacity; recommends additional components and reallocates hardware and software resources as available and as needed; resolves hardware installation problems, implementation; identifies and mitigates security vulnerabilities and risks and maintains server integrity and availability; prepares standard login scripts and establishes network access protocols to enable customers to gain local or remote access; performs Tier I and II network troubleshooting for NIPR/SIPR workstations; and coordinates with the various telecommunications service providers as needed at the appropriate operating locations to ensure proper and continuous delivery of services to new and existing locations.
Education
High School Diploma required. College degree or Military experience preferred.
Experience
One (1)  year experience on a technical service desk 
Special Requirements/Certifications
Must hold a current Secret Clearance and completed the following certifications and training: CompTIA Security + Certification and a Computing Environment certification i.e. Windows 7 Desktop Administrator
Physical Requirements
NA