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004-SSS-NM0-17: Help Desk Administrator
LocationNM08 - New Mexico, Kirtland AFB
City (if not listed above)
CompanySTS Systems Support (SSS)
Date Opened11/14/2017
Position ScheduleFull Time
  
Description
Help Desk personnel must be able to rectifying trouble tickets, by opening ticket requests, resolving the user’s issues, notifying the users of the repair, and closing the ticket, Additionally, they also manage and install end user devices (desktop workstations, laptops and tablets) and assist in ad hoc IT request. Help Desk personnel must be able to communicate (electronically, telephonically, and in person) with customers in a manner in which both parties understand each other’s needs and required actions to rectify each trouble ticket.
Education
Minimum of a High school diploma and certifications in CompTIA Security+ and Windows 10 MCSA
Experience
Experience: Two years of recent and relevant experience in Help Desk operations and IT systems. Post-secondary training in a related discipline; or equivalent work experience is also required.

Qualifications: All contractor personnel shall demonstrate the following abilities, regardless of labor category: Sound judgement, foresight, and problem solving skills, possess excellent oral and written communications, and customer service skills, able to adapt to a continually modernizing, enhancing and refining IT work/office environment, demonstrate competency in managing schedules, documentation, and IT systems. Ability to work independently within the bounds and guidelines of the contract requirements and the ability to work and communicate with diverse group of customers and clients within and outside the Federal Government.
Special Requirements/Certifications
Active TS/SCI Required
Physical Requirements
N/A