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Network Technician/Bridger Tier II
Location:Huntsville Metro Area
Security Clearance:Secret
FT/PT Status:Full Time Employment
Job Code:2017:31HSVMIS-016
Essential Duties & Responsibilities:

a. Perform troubleshooting, implement service restoral actions, and root cause analysis for the UC mission and maintain the UC/IT equipment located in HQ AMC to resolve ticket issues.  The ticket record shall be updated with the corrective action;'

b. Perform diagnostic and preventive maintenance inspections  (PMIs) on all AMC CIO/G-6 owned UC/IT equipment at least once a year.  The contactor shall develop a PMI plan and schedule in accordance with DI-MISC-80508., CDRL A001 that follows the original equipment manufacturers recommended maintenance.  Information delineating the PMIs, including the equipment inspected, maintenance performed, parts/supplies/materials used or needed, and status of the inspection shall be reported in the monthly status and progress report.  This includes checking and resetting hardware and software settings involving input/output levels, gain, and compression in order to maximize performance.

c. Perform break/fix actions, as coordinated with Tier III and approved by the Change Advisory Board (CAB) d. Provide priority support for HQ AMC's "Top Six" in accordance with AMC G-6's priority mix e. Monitor UC session, HW, SW, networks, the internal Campus Area Network (CAN) UC infrastructure hosting AMC mission and business applications, and the interconnectivity to ensure all are working properly and teak measures to avoid or resolve network issues as they arise f. Setup and maintain VTC and A/V equipment in Government conference rooms, labs, auditoriums, and decision centers, and other locations; and maintain, operate, and schedule multi-point communications, and multiple network link encryptions where installed g. Provide hands-on (touch labor) set up and troubleshooting of UC sessions for the UC-Enabled BCCs, the HQ AMC Operations Center, the GITOC, individual offices, and GO quarters with UC capabilities, and other special purpose/unique conference or A/V rooms.

h. Provide one hour in room setup support for all Top Six events and conduct roll call and audio quality checks and as required.

i. Record UC sessions, as requested by the customer and archive.

j. Complete a daily status report that addresses issues, concerns, and anomalies, such as projector lamp usage, calendar reconciliation, scheduling conflicts, event no-shows, and operational issues. Serious or significant operational anomalies shall be elevated to the Government.

Required Qualifications:

Education/Experience - Associate's degree in Information Technology or related field plus two to four years of experience.

Essential qualifications for a successful candidate include: the ability to quickly adapt to new situations, a strong commitment to a team environment, the capacity to work unsupervised and an ability to communicate effectively and efficiently with co-workers as well as management.

EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities

Preferred Skills & Certifications:

Skills/Certifications/Training - Candidates must have completed and been rolled in Continuing Education (CE) with a Security+ certification. Good oral and written communication skills.

Level of Security Clearance - Candidate must have a DOD Secret security clearance [minimum]