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Mid. Level Help Desk Support Services Specialist - SecDef
Location:Pentagon
Security Clearance:Top Secret
Shift/Hours:Rotating
FT/PT Status:Full Time Employment
Job Code:2017:21INFOSY-018
  
Essential Duties & Responsibilities:
Provide client end-user IT support to the Immediate Office of the Secretary of Defense for a high availability, workstation-based, computer network. This includes a variety of IT and communications capabilities and a complementary mobility solution, which are fully compliant with Department of Defense (DoD) standards-based architectures. Work and lead a team of service desk analysts providing support to the Office of the Secretary of Defense. Respond to phone, email, trouble ticket, and walk-up requests. Support Windows 10, mobile, and other technologies. Fast-paced environment serving high-level executives and VIPs requires exceptional communication and customer relations abilities. 
Required Qualifications:
  • Three + years’ experience working in Microsoft Windows domain environment
  • Certification in Microsoft Operating Systems or Engineering (e.g., MCSE) preferred
  • Experience in Enterprise IT environment including a minimum of three years’ experience in deploying software in a Windows environment
  • Demonstrated experience with troubleshooting and resolving technical issues with operating systems and group policies
  • Experience deploying solutions for enterprise wide rollouts and upgrades
  • Experience diagnosing security patching issue
  • Experience providing coaching, technical guidance and training to team members
  • Experience with Microsoft SCCM is desirable
  • Security+
Must have an active Top Secret/SCI Security Clearance
Preferred Skills & Certifications:
EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities